What is Coverfreight Home Removals Insurance?

Coverfreight comprehensive home removals insurance (Coverfreight) protects your client’s goods against loss, breakage or damage during transit within Australia. Cover commences when goods are first picked up for the purposes of packing and ceases when goods are put in the final position. 

Providing Coverfreight Insurance to your clients gives you a competitive edge by enabling you to address your clients risk management needs.

Key benefits of Coverfreight:

• Enables you to offer a complete service to your clients
• Provides your clients with comprehensive home removals cover 
• There is no need to buy additional software, it’s already built into Onexfort 
• It’s a fully automated service so you don’t need to prepare any paperwork or invoices
• Offers competitive premiums and every policy has a flat $500 excess 
• Linked to industry experts for any queries

How does a client purchase Coverfreight Insurance?

Arranging Coverfreight Comprehensive Home Removals Insurance is easy. As it’s incorporated into the Onexfort software, you don’t need to worry about additional systems or significantly changing your job creation process. 

Coverfreight calculates premiums based on the information you enter into Onexfort. The Coverfreight quote is then attached as a PDF with the option to purchase. To purchase the insurance, the client simply has to click the “Buy Now” button on the Coverfreight Comprehensive Home Removals Insurance quote and pay. After payment the policy and receipt will be emailed to the client.

About Coverfreight Comprehensive Home Removals Insurance: Policy Terms, Conditions and Exclusions

Below is a high-level summary of: 

• When A Product Disclosure Statement to customer’s applies;
• What is covered by Coverfreight Comprehensive Home Removals Insurance;
• What is not covered by Coverfreight Comprehensive Home Removals Insurance; 

A Product Disclosure Statement (PDS) is a document that contains information about a financial product including the terms and conditions of the insurance offered and only applies to your clients freight movements involving personal property. This PDS is automatically attached to any movement of personal property.

With all transits of Personal Property you must always refer the client to the PDS for full terms, conditions and exclusions of Coverfreight Comprehensive Home Removals Insurance. Please also see the section “Discussing Insurance with Clients” below.

Coverfreight Comprehensive Home Removals covers Personal Property:  personal and domestic property, i.e. property (e.g. moveables, valuables)  wholly/predominantly used for personal, domestic or household purposes.

What is covered by Coverfreight Comprehensive Home Removals  Insurance?

• Breakage
• Scratching
• Denting
• Chipping
• Rubbing 
• Bruising 
• Theft
• Pilferage
• Non Delivery
• Fire, flood, collision and overturning of the conveying vehicle

Excluded Property: what freight will not be covered by Coverfreight Cargo Insurance?

• Motor Vehicles
• Marine Vessels
• Trailers
• Caravans
• Animals of any type
• High value (over $10,000) worth of jewellery
• Collections – stamp collections, coin collections
• Money, gold, bullion, precious stones

How does Onexfort produce the Coverfreight quote?

The Coverfreight Cargo Insurance quote is produced through Onexfort. The steps that relate to adding a quote for Home Removals Insurance to Onexfort :

The steps that relate to adding a quote for Home Removals Insurance to Onexfort :

1. There are two basic settings related to the Insurance component that are already created for your account in Onexfort. These two settings can be accessed from: Removals | Removal Settings - Price Settings:

• Goods Value per CBM: If you want to estimate the value of the goods based on the cubic volume of the goods, you can set the value per CBM here. The default is set of $1,000. You can change this to any other value you want.
•  Minimum Goods Value: For all opportunities created in the system, the minimum goods value is automatically assigned the value that’s set in this field. The default value is set to $30,000. You can change that to any value that’s appropriate.

2. In the Email templates there is an option to attach Insurance quotes automatically when the email template is loaded in the email section of the Activity tabs in both the opportunity and job pages. If this ‘Attach Insurance Quote’ button is enabled, the Onexfort system will automatically pull the following details from the opportunity or job, interact with the Coverfreight system, and attach an insurance quote in PDF format: Name of the customer, Pickup suburb, Delivery Suburb, Move Date, Goods Value.

3. The Goods value of the opportunity or job can be edited in the Inventory tab of the opportunity/job page. As mentioned earlier, the minimum goods value that is set will be assigned to all new opportunities created in the system. This will be displayed in the Inventory tab as shown below:

4. To change the goods value, click on the pencil icon shown next to the word ‘VALUE’. There are four ways to arrive at the goods value of the opportunity/job.

1. If the Truck Sizes are defined in the system (Removals | Removal Settings --> Local Moves Hourly Settings), the system will show the truck sizes. When you choose any of the trucks, based on the maximum cubic volume of the truck size, the goods value will be calculated and displayed. 
   b. The CBM value can be directly entered in the CBM field. Based on the CBM value, the goods value will be calculated and displayed 
   c. If the inventory form is filled, the goods value will be calculated based on the inventory and displayed 
   d. The goods value can be directly entered in the goods value field.

5. If an insurance quote was already generated by loading the email template that has the insurance quote attachment and if the goods value were later modified, reloading the email template will get a new insurance quote based on the new value. The user can also manually trigger fetching the insurance quote by going to the Estimate tab on the opportunity page or in the Invoice tab on the job page and clicking on the ‘Generate Insurance Quote’ button. 

6. The insurance quote will not get generated for the following reasons:

• No pickup suburb
• No delivery suburb
• The job date is in the past

What happens to the original insurance quote if changes are made to the job after a Coverfreight Cargo Insurance quote has been produced?

How long does the customer have to make a decision as to whether to purchase or not?

There is a Buy Now button displayed at the top of the Coverfreight Cargo Insurance Quotation. The client clicks on the Buy Now button which transfers them to a payment portal allowing them to pay for the Insurance. Once the insurance is paid the policy is then in place.